Terms & Conditions

SGH GOLF, INC
TERMS AND CONDITIONS/CANCELLATION POLICY

Conditions & General Information:

The conditions below form the basis of any contract between you and SGH Golf, Inc (The Operator). When you contact the operator to book your tour, you appoint them to act as your agent to obtain the requested services for you. When they have done so, and you have confirmed the booking and paid the deposit, they will accept responsibility for providing your vacation from that point onwards. No employee or representative of the operator has the authority to change these conditions or information. The lead participant or agent assumes the responsibility of sharing these terms and conditions with each participant on the trip. SGH Golf, Inc is not responsible for any participants misunderstanding of these terms and conditions due to the failure of the lead participant to share this information.

Luggage:

Single suitcases may not exceed 62 linear inches. Golf bags count as one piece. Baggage lost or damaged while property is in the custody of an airline, shipline, train, bus, or transfer company cannot be the responsibility of the operators. Baggage insurance is strongly recommended and is available from the operator.

NOT INCLUDED IN TOTAL PRICES:

Caddies, alcoholic drinks, laundry, telephone, items of a personal nature, meals not specified, Personal Assistance Accident Insurance, petrol (gas), or any item not listed in the program.

Deposit and Payment:

(Except Special Events) To ensure a reservation, a deposit of 30% of total price per person must be received by the operator within 14 days of confirmation. Personal or company check, bank draft, wire transfer, or Amex, VISA, Mastercard and Discover/NOVUS are accepted. All reservations for which the deposit is not received within 14 days are automatically canceled. The balance of the total cost is payable 70 days prior to departure where applicable. The final balance can be paid by a check, bank draft, or bank wire transfer. Amex, Visa, Mastercard and Discover/NOVUS are also accepted, All prices are quoted in U.S. dollars and the operator reserves the right to alter prices should the exchange rate fluctuate. Reservation prices cannot be guaranteed if all payments are not received by the operator by the due dates Receipt of a signed check or Credit Card authorization by SGH Golf acknowledges acceptance of our terms and conditions.

Special Events:

Separate deposit payment and cancellation terms for each of our Special Sports Events are detailed on each individual proposal.

Tickets:

Upon completion of all payments, and approximately two weeks prior to departure each passenger will receive by mail all necessary tickets and certificates.

Cancellation Charges: (except Special Events)

If any trip is canceled by SGH Golf (the Operator) all deposits and payments will be refunded in full. A deposit equal to 30% of the total tour cost is required to confirm your tour reservation and the deposit is non-refundable. After acceptance of the booking if the customer does not pay the balance of the holiday price by the described time the Operator reserves the right to cancel the booking and the customer will forfeit the deposit. Cancellation charge will apply as follows:

  • If cancellation occurs MORE THAN 69 DAYS prior to departure – a cancellation charge of 30% of the total package price will be assessed and any deposits paid by the Operator to suppliers to confirm your booking.
  • If cancellation occurs 68-41 DAYS prior to departure – a cancellation charge equal to 50% of the total package price will be assessed.
  • If cancellation occurs 40-21 DAYS prior to departure – a cancellation charge equal to 75% of the total package price will be assessed.
  • If cancellation occurs 20-0 DAYS prior to departure – a cancellation charge equal to 100% of the total package price will be assessed.

 

Notification of cancellation by a client must be forwarded in writing to SGH Golf. Cancellation charges are as stated on the cancellation charges schedule. No refund will be made for unused portions of a travel package.

Change/Cancellation Fee:

A $50 per person administration fee will be charged for any change/cancellation of the reservation that is requested after the original booking is confirmed and processed.

First Night Hotel:

Transatlantic flights arrive in Europe in the early morning. Hotel rooms cannot be always guaranteed to be available on arrival. Occasionally rooms will not be available until after 3 pm.

Unused Tour Services:

Tour services included in this package and not used are non refundable . No refunds will be made for unused hotel accommodation and unused tee times, meals not taken, nor any other services not used due to flight delays, schedule changes or for any other reason.

Name Changes

In the event you wish to change the name of one of the golfers previously confirmed on a trip, the following per person charges shall apply; more than 60 days before departure – a charge of $50 plus any applicable non-refundable deposits paid to golf clubs which prohibit transfer of deposits; 60-21 days before departure a charge of $200 plus any applicable non-refundable payments made to golf clubs which prohibit transfer of same; less than 21 days before departure a charge of $400 plus any applicable non-refundable payments made to golf clubs which prohibit transfer of same.

Departure Schedules:

The departure schedule published in the program or quoted on request are accurate at the time of printing or quoting and no changes in dates time or equipment are anticipated. However, in the unlikely event that it should become necessary to alter any of the above, the tour operator cannot accept responsibility for delays or missed connections etc. arising from these changes. Everything possible will be done to notify passengers of accurate flight details

Documentation:

For U.S. or Canadian citizens, the requirement is a current passport. Citizens of other countries should check with the appropriate Embassy.

Car Rental Information:

Drivers must have a valid driver’s license and be over 25 years of age. Car rental rates do not include gas and personal accident insurance or road fund recovery charge. On deliver of your car you will be asked to leave a cash deposit or major credit card to cover the gas.

The vouchers are not refundable and car rental company or tour operator are not obligated to make partial refunds on unused services or apply any portion of the vouchers to charges for gas, insurance or damages. All cars and mini vans are stick shift unless otherwise indicated. Please advise name of any car driver over 70 years. In Ireland maximum driving age is 75 years.

Responsibility:

SGH Golf referred to as the Operator and/or its agents acts only in the capacity of agent for the passengers in all matters relating to travel whether by plane, car, motor coach or any other means of conveyance. It shall not be liable for any injury damage or loss resulting from the neglect or default of any company or person engaged in conveying the passengers or of any hotel proprietor or other person supplying services or materials. Furthermore, SGH Golf is not responsible for any loss, injury, or damage caused by: Any Force Majeure, health issues, acts of God, acts of government or other entity, wars, or threat of war, industrial dispute, disaster, terrorism, riot or civil disorder, curtailment of transportation facilities, inclement weather or any other circumstance beyond its control. The Operator reserves the right to withdraw or cancel any described program, refuse or retain any person as a member of the travel group at any time, to make changes in the printed itinerary whenever, in its sole judgment, conditions warrant, or if it deems it necessary for the convenience or safety of the passengers. All prices are based on tariff and rates of exchange in effect on the date of publication, or as stated above and are subject to change. Unless services are unused by prior arrangement no refund can be made. SGH Golf is not liable for loss, damage or theft of luggage or personal belongings, for personal injury, accident or illness on any vehicle or at any place throughout the tour.

Jurisdiction and Venue:

The parties hereto agree that should any legal action be commenced to enforce any terms and conditions of this agreement or any legal action is commenced in any way, directly or indirectly, related to this agreement, that jurisdiction and venue for said legal action shall be in the County of Hamilton, City of Cincinnati, State of Ohio.